INDUSTRY CASES - xSPACE
TRANSFORMING CUSTOMER ENGAGEMENT TROUGH IMMERSIVE EXPERIENCES
TRAVEL & HOSPITALITY
WHY XSPACE IS RELEVANT
In the travel and hospitality industry, consumers increasingly expect immersive, personalized experiences before booking their next trip or accommodation. Whether it's exploring a hotel’s amenities or experiencing a destination’s highlights, travelers want to visualize their journey and make informed decisions. xSpace offers the perfect platform to create immersive journeys, allowing customers to explore hotels, resorts, or travel packages in an immersive environment, offering a seamless, personalized journey that builds excitement and trust before making bookings.
HOW IT CAN BE APPLIED
xSpace can create immersive rooms showcasing hotels, resorts, cruises, or vacation destinations, where customers can explore hotel rooms, amenities, and local attractions in stunning environments. Travelers can interact with AI to receive personalized recommendations based on their preferences, such as room upgrades, dining options, or local activities tailored to their travel style. This interactive and tailored experience simplifies the travel planning process and enhances customer confidence, from exploration to booking.
USE CASE EXAMPLES
HOSPITALITY SEGMENT
COMPANIES LIKE
MARRIOTT HOTELS
Marriott can use xSpace to offer a virtual hotel tour where guests can explore different Marriott properties around the world in an immersive environment. Visitors can discover the lobby, rooms, meeting spaces, and amenities such as pools, gyms, or restaurants.
AI-powered conversations can help guests compare room types, suggest room upgrades like ocean-view suites, and provide details about local attractions or loyalty program benefits. This virtual journey would create a memorable and engaging pre-booking experience for Marriott guests.
All images shown are for mock-up purposes only
AIRLINES SEGMENT
COMPANIES LIKE
QATAR AIRWAYS
Qatar Airways can leverage xSpace to offer potential travelers a discovery tour of their First-Class suites and Qsuite business-class cabins in an immersive environment. Passengers can explore the luxurious seating, privacy partitions, in-flight dining options, and entertainment systems.
AI conversations can provide real-time suggestions based on the traveler’s preferences, such as in-flight services or lounge access during layovers. Travelers can also receive personalized recommendations for seat selection or meal preferences.
AI conversations can seamlessly guide them through booking the perfect flight, making the journey from virtual exploration to ticket purchase smooth and luxurious, reflecting Qatar Airways' premium travel experience.
All images shown are for mock-up purposes only
AIRPORT SEGMENT
COMPANIES LIKE MONTREAL AIRPORT (YUL)
Montreal Airport can use xSpace to create an interactive immersive travel hub, allowing travelers to explore Quebec’s attractions and airport amenities in a detailed immersive environment. Not only the passengers can navigate the terminal layout but also discover the province, and all its amazing activities at any time of the year.
AI conversations will provide personalized travel recommendations based on their destination, suggesting local attractions, seasonal events, or lounge access.
This personalized, immersive experience enhances the traveler's journey and positions YUL as a premier travel gateway, aligning with Montreal’s role as a top travel destination.
All images shown are for mock-up purposes only